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Frequently Asked Questions

  • When will my order ship?
    Items using existing designs will ship within 3-5 business days of order being placed. Items using custom designs/graphics will typically ship within 5-7 business days, but please ask about turnaround time for any complex custom design requests.
  • Can I have my own design turned into a shirt, decal, mug or other item?
    Absolutely! Just email us the details on which item(s), colors, sizes (if necessary) and a high-quality image file (preferably PNG format, but JPEG can work) of your design to jusaskjan@gmail.com.
  • What do I do if a shirt size doesn’t fit?
    Please ensure proper fit by looking at the measurements sheet prior to ordering to make sure you order the correct size. Shirts cannot be returned.
  • Are shirts preshrunk, or will they shrink when washed?
    Depends on the shirt, please refer to the product description on the individual shirt page.
  • Are mugs and tumblers dishwasher safe?
    Depends on the item, please refer to the product description on the individual page.
  • Are mugs and tumblers microwave safe?
    Depends on the item, please refer to the product description on the individual page.
  • Is there a minimum order to purchase?
    No but free shipping is offered on orders over $50.
  • Will I get a proof of my artwork or design before the product is made?
    Yes! Proofs will be emailed for your approval before any work is completed.
  • What if I'm ordering for a non-profit organization?
    A copy of your tax exempt form will need to be submitted with your order.
  • What if my item arrives broken or damaged?
    We take extra care to ensure that all of our products are delivered in perfect condition. However, if your item arrives broken or damaged, please contact us immediately at JusAskJan@gmail.com with a photo of the damage and we will work with you to ensure that your item is replaced or repaired as quickly as possible.
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